This article contains the steps to setup your zMailCloud account on an Android device using an Exchange/ActiveSync connection.
Exchange/ActiveSync can synchronize mail, calendars and contacts, unlike IMAP, which only syncs email.
⚠️ Have you got 2-step authentication setup? If so, you must first create an application passcode for your device, using the webmail client, in Preferences > Accounts > Account Security, and use that as your password. See: [Multi-Factor Authentication (MFA)](https://admin.cloudiance.com/knowledgebase.php?action=displayarticle&catid=2&id=6)
⚠️ Some Android devices require that you must 1st navigate to the web client using your phone's web broswer and accept the security certificate before setting up your account. If you follow the instructions below and still can't get connected, please visit our kbase article on adding the certificate.
⚠️ As a precaution, please back up any and all data on the device before you initiate the following steps.
⚠️ The actual graphics and prompts may change due to differences across Android operating systems and devices, please consider this a general guide.
⚠️ We expect you to use a default mail app, such as Gmail.
From your Android home screen, select the Email/My Accounts icon found under Settings:
Click Add New Account
Select Microsoft Exchange ActiveSync as the account type (or Corporate Email).
Click 'Manual Setup'
Enter your zMailCloud account settings:
- Email Address: your full zMailCloud email address
- Server Address: yourcustomaddress.zmailcloud.com (if you are unsure what your custom server address is, please contact support@zmailcloud.com)
- Domain/username: just your full zMailCloud email address (no "\" please remove the slash)
- Password: zMailCloud account password
Check 'This server requires an SSL connection'
Click 'Next'.
Select the data you want to sync (Mail, Contacts, and Calendar).
Click 'Finish Setup'.
Additional info: Some Android devices require that you must 1st navigate to the web client using your phone's web broswer and accept the security certificate at https://server.zmailcloud.com/ before setting up your account.
Congratulations! You have successfully authenticated your zMailCloud account on your Android device.
If you need any assistance along the way, please create a ticket.
