Some Android devices experience problems when accepting Cloudiance's SSL certificate when setting up accounts as Exchange/ActiveSync.
Solution:
You may be able to utilize an automatied feature to find the certificate in your Gmail app, if so, please use port 443.
Alternatively, you may be able to install zMailCloud's certificate on your device by downloading and clicking on the certificate at https://yourdomain.zmailcloud.com/ (on your computer's web browser (Firefox recommended) > More Info. > Security > View Certificate > Details > Export. Once that's exported you can install our certificate on your device by plugging it into your computer & following these steps:
1.Place certificate file onto the sdcard/download folder.
2. Go to Settings -> Security & Privacy -> Install from SD Card & try setting up your Cloudiance zMailCloud account as an Exchange/ActiveSync account once more on your device.
If you have any questions or need assistance, please submit a support ticket.
