Knowledgebase

 Apple iPhone Calendar sending out repeated event acceptance notifications

Please delete and recreate your iPhone Cloudiance account as soon as practical to stop the...

 Apple iPhone Contacts disappearing or not being added

Sometimes when you add a contact through you're phone, you're accidentally adding it only to your...

 Avoid the SPAM label: improve odds of landing in recipients' inbox

The easiest way to keep your emails from being automatically labeled as spam, is to keep your...

 Calendly support?

Cloudiance zMailCloud and Exclusive Servers support an alternative to Calendly:...

 Copy/paste "plain text" to avoid encoding issues

Are you getting strange characters in your emails? Often times, it's because you've incorporated...

 Delays (grey-listing)

Cloudiance introduces delays of 1-5 minutes into in-bound email to reduce spam via grey-listing,...

 Emails forwarded from external accounts are not reaching my mailbox

This is probably because pass-through forwarding violates the Sender Policy Framework (SPF), a...

 Emails getting blocked when sent from one particular domain

Check the SPF record in the DNS for the domain name that's being blocked.  If the domain has an...

 Gmail recipients: labelling your sent email as "not spam"

Sometimes your recipients using Gmail, Google Apps or other Google-sponsored email need help on...

 Headers (email)

Sometimes you'd like us here at Cloudiance Support to analyze the routing, or mis-routing as it...

 Known Issues between ActiveSync and iOS and Android devices (2022)

These are only the acknowledged Microsoft bugs/issues, there are of course more to discover....

 Locked mailbox

Usually, this is because there's a device or app that's using an incorrect password to...

 Logging into my mailbox: troubleshooting problems

If you are experiencing problems logging into your zMailCloud account or receive a message that...

 Mac Mail Mystery: The case of the disappearing emails (advanced troubleshooting techniques)

If emails appear to be missing in Mail on Mac If messages seem to be missing from mailboxes in...

 Mac Mail problems sending outbound messages

This article describes the settings that should be used in Apple's Mac Mail.app when users...

 Mac Mail: Associating Trash, Sent, and Junk folders

Change Mailbox Behaviors preferences in Mail on Mac Use Mailbox Behaviors preferences in Mail to...

 Mac Mail: not synchronizing mail

Sometimes when you make changes in your inbox on your Mac, the changes are not reflected on the...

 Microsoft Outlook for Windows search complete showing local results error

If you're getting a "Search complete. Showing only local results." warning from Outlook, then you...

 Microsoft Outlook for Windows troubleshooting (ZCO)

While having problems with Outlook, until they’re resolved, we recommend using the web client....

 Microsoft Outlook on Windows: deleting the profile

 If you're experiencing issues using the Outlook client and need to recreate your profile:...

 Microsoft network: whitelisting your Cloudiance server IP address(es)

Are recipients on the Microsoft network having trouble receiving email from you? Your recipients...

 Order form problems

When adding new services, please log-in to your existing account first, so you don't accidentally...

 Outlook connector (ZCO): local failure notice

Local Failure Notice in zMailCloud Connector for Outlook (ZCO) Example Error: Subject: Local...

 Outlook: search not returning results in deleted items

Go to Outlook Options, in the left bar click Search, go to the Results section, select...

 PDF file too big to send by email

Is 100MB transfer limit still too small for you to transfer that PDF of yours as an email...

 Restoring recently deleted items

Sometimes we accidentally delete our own mail. It happens. It happened to one of our team while...

 Sharing problems

All shares should be created and managed from the zMailCloud webmail...

 Spam: email mysteriously moved to Junk folder after receipt

Note: this tip assumes that the email in question is being moved after receipt, that is, the...

 Spam: getting too much

Dealing with Spam (unsolicited email) Too much junk mail making its way into your inboxes?...

 System's status page

Cloudiance zMailCloud hosting public systems' status page Check this page to see if any of the...

 Thunderbird not synchronizing email folders

Right-click the account in the folder pane, Subscribe, click Refresh. The missing folders should...

 Web client: email sent from Personas not copied to Sent messages folder

If your email sent from one or more of your Personas is not being normally saved into your Sent...

 Webmail Offline Mode

Sometimes due to latency or other issues specific to your location and environment, you may...

 Webmail client: blank/missing email text/body

Cloudiance zMailCloud webmail client issue: blank email (often displays normally in other email...

 Webmail client: phone number links in email and contacts

The web client has many advantages, and some draw backs. It's designed to integrate with a...

 iPhone Mail not sending email and not recording email sent

The symptom of this problem is that seemingly arbitrarily, some email sent from the iPhone is not...

 ~Try this first, and second...

Five first troubleshooting considerations 1. From our own best practices in IT troubleshooting,...