Please delete and recreate your iPhone Cloudiance account as soon as practical to stop the...Apple iPhone Contacts disappearing or not being added
Sometimes when you add a contact through you're phone, you're accidentally adding it only to your...Avoid the SPAM label: improve odds of landing in recipients' inbox
The easiest way to keep your emails from being automatically labeled as spam, is to keep your...Calendly support?
Cloudiance zMailCloud and Exclusive Servers support an alternative to Calendly:...Copy/paste "plain text" to avoid encoding issues
Are you getting strange characters in your emails? Often times, it's because you've incorporated...Emails forwarded from external accounts are not reaching my mailbox
This is probably because pass-through forwarding violates the Sender Policy Framework (SPF), a...Emails getting blocked when sent from one particular domain
Check the SPF record in the DNS for the domain name that's being blocked. If the domain has an...Gmail recipients: labelling your sent email as "not spam"
Sometimes your recipients using Gmail, Google Apps or other Google-sponsored email need help on...Headers (email)
Sometimes you'd like us here at Cloudiance Support to analyze the routing, or mis-routing as it...Known Issues between ActiveSync and iOS and Android devices (2022)
These are only the acknowledged Microsoft bugs/issues, there are of course more to discover....Locked mailbox
Usually, this is because there's a device or app that's using an incorrect password to...Logging into my mailbox: troubleshooting problems
If you are experiencing problems logging into your zMailCloud account or receive a message that...Mac Mail Mystery: The case of the disappearing emails (advanced troubleshooting techniques)
If emails appear to be missing in Mail on Mac If messages seem to be missing from mailboxes in...Mac Mail problems sending outbound messages
This article describes the settings that should be used in Apple's Mac Mail.app when users...Mac Mail: Associating Trash, Sent, and Junk folders
Change Mailbox Behaviors preferences in Mail on Mac Use Mailbox Behaviors preferences in Mail to...Mac Mail: not synchronizing mail
Sometimes when you make changes in your inbox on your Mac, the changes are not reflected on the...Microsoft Outlook on Windows: deleting the profile
If you're experiencing issues using the Outlook client and need to recreate your profile:...Outlook connector (ZCO): local failure notice
Local Failure Notice in zMailCloud Connector for Outlook (ZCO) Example Error: Subject: Local...Outlook: search not returning results in deleted items
Go to Outlook Options, in the left bar click Search, go to the Results section, select...PDF file too big to send by email
Is 100MB transfer limit still too small for you to transfer that PDF of yours as an email...Restoring recently deleted items
Sometimes we accidentally delete our own mail. It happens. It happened to one of our team while...Sharing problems
All shares should be created and managed from the zMailCloud webmail...Spam: email mysteriously moved to Junk folder after receipt
Note: this tip assumes that the email in question is being moved after receipt, that is, the...Spam: getting too much
Dealing with Spam (unsolicited email) Too much junk mail making its way into your inboxes?...System's status page
Cloudiance zMailCloud hosting public systems' status page Check this page to see if any of the...Thunderbird not synchronizing email folders
Right-click the account in the folder pane, Subscribe, click Refresh. The missing folders should...Web client: email sent from Personas not copied to Sent messages folder
If your email sent from one or more of your Personas is not being normally saved into your Sent...Webmail Offline Mode
Sometimes due to latency or other issues specific to your location and environment, you may...Webmail client: blank/missing email text/body
Cloudiance zMailCloud webmail client issue: blank email (often displays normally in other email...Webmail client: phone number links in email and contacts
The web client has many advantages, and some draw backs. It's designed to integrate with a...~Try this first, and second...
From our own best practices in IT troubleshooting, the first thing you should usually try is to...