Articles

 Apple Mac Mail problems sending outbound messages

This article describes the settings that should be used in Apple's Mac Mail.app when users...

 Backing up Microsoft Outlook, Calendars and Contacts

In order to backup your mail, contacts and calendars you must create a PST file.  Open Outlook...

 Can I add a DKIM record to my domain?

Yes, zMailCloud fully supports DKIM DNS records (DomainKeys Identified Mail).  Please contact us...

 Can I create a daily note in zMailCloud?

Yes. To do this, create a new calendar appointment, select 'All day event' in the appointment...

 Configuring Thunderbird for use with your zMailCloud account

Download and install Thunderbird using the directions here:...

 Configuring a zMailCloud IMAP Account in Mac Mail

How To setup a zMailCloud IMAP Account in Mac Mail: Launch Apple Mail: Click on Mail  in the...

 Configuring your iPhone or iPad iOS for Exchange push mail, calendar and contact sync

Summary You may wirelessly and automatically sync mail, contacts and calendar to your iPhone....

 Configuring your iPhone or iPad iOS for push mail, calendar and contact sync

Summary You may wirelessly and automatically sync mail, contacts and calendar to your iPhone....

 Does using zMailCloud for email affect my website?

No, your website will remain unchanged and does not need to be moved.   Only your email will now...

 How do I add KeepSafe email archiving/legal compliance to my accounts?

Cloudiance offers email archiving service for $7 per account with 7 GB storage included.  The...

 How do I begin receiving emails in my account (update MX records)

MX records should only be configured after you have successfully signed up for service.   Here...

 How do I change my account password?

To change your account password for your zMailCloud account, open a web browser and navigate to...

 How do I create a new Profile in Outlook?

Once maintenance is complete, users may need to create a new profile in Outlook. To do this,...

 How do I find what version of Zimbra I'm running? (Dedicated servers)

From the command line: zmcontrol -v

 How do I login to the Admin Console

Manage your team’s accounts using the Admin Console. To login to your Admin Console, log in to...

 How do I recover data I accidentally deleted from my mailbox?

We backup your mailbox every day for 30 days, and so can recover/restore/undelete your mailbox in...

 How do I recover emails/folders from a restored account?

IMPORTANT NOTE: These instructions describe the steps to recover email/folders from a restored...

 How do I setup my zMailCloud account on an Android device?

This article contains the steps to setup your zMailCloud account on an Android device using an...

 How do I share a calendar?

A great advantage of zMailCloud is calendar sharing. With this easy-to-use tool, you can let...

 How do I sync my zMailCloud calendars using CalDAV in iCal/Mac Calendar.app?

Summary Apple's Calendar.app syncs your zMailCloud account calendars, including calendars shared...

 How do I use the PST Import Wizard?

Using the PST Import Wizard for Outlook Installing the Outlook Connector will install a new...

 How many users can I have?

zMailCloud is designed for small and medium-sized organizations (SMB), typically between 1 and...

 How to Avoid Phishing Scams

What is Phishing? Phishing is a process where a third-party, posing as a trustworthy entity,...

 How to add a new email account using the Admin Console

To add an account using the Admin Console, first log in to your web client account (usually...

 How to cancel zMailCloud Service

We're sorry you've elected to cancel your services with us, and would be delighted for you to...

 How to delete an account using the Admin Console

To delete an account using the Admin Console, first log in to your web client account (usually...

 How to enable 2-Factor Authentication in your zMailCloud account

2-Factor authentication, also known as two-step verification adds an additional safeguard to your...

 How to install and configure your zMailCloud account in Zimbra Desktop PC/Windows

Install and Setup Instructions for Zimbra Desktop with zMailCloud.com Zimbra Mail Download...

 How to install the zMailCloud/Zimbra Outlook Connector (email, contacts, calendar bidirectional sync)

This is a guide for installing and configuring the zMailCloud Outlook Connector. The Outlook...

 How to install zMailCloud's server certificate on Android devices

Some Android devices experience problems when accepting zMailCloud's SSL certificate when setting...

 How to reset an account password using the Admin Console

To change or reset a password for an account in zMailCloud, first log in to your web client...

 How to setup CardDAV in Mac OS X

This article describes the steps to sync your zMailCloud account using CardDAV as the connection...

 How to setup your zMailCloud account as IMAP on iPhone/iPad

To setup your zMailCloud account as IMAP on your iPhone/iPad, please follow these steps: On your...

 How to setup your zMailCloud account on Outlook for Mac

Outlook on Mac syncs email, contacts and calendars bidirectionally to/from your zMailCloud...

 How to sync zMailCloud calendars using CalDAV (iOS)

This article describes the steps to sync your zMailCloud account using CalDAV as the connection...

 I'm having trouble logging into my account

If you are experiencing problems logging into your zMailCloud account or receive a message that...

 Is my connection to zMailCloud secure?

Yes! In other words, the zMailCloud web client operates in https (SSL encrypted) mode only....

 Microsoft Outlook Connector 8.7.1 (32 bit – Compatible with Outlook 2016)

October 2016 version of the Microsoft Outlook Connector (32 bit) for Windows.  Please see...

 Microsoft Outlook Connector 8.7.1 (64 bit - Compatible with Outlook 2016)

October 2016 version of the Microsoft Outlook Connector (64 bit) for Windows.  Please see...

 Outlook IMAP Setup

Setting up your zMailCloud Account as an IMAP account in Microsoft Outlook Please Note: These...

 Outlook IMAP Setup

To start, open Outlook and go to Tools > Account Settings > New Account and select Internet...

 Outlook for Mac IMAP configuration

How to setup your zMailCloud account in Outlook for Mac using IMAP: Open Outlook and go to Tools...

 Setting up an IMAP account in Outlook

 User Tip: Mini Calendar Drag-n-Drop

Get the most out of the mini-calendar with drag-n-drop features In this post: Quick-view...

 What are zMailCloud's general mail client settings?

Our general mail client settings for zMailCloud are as follows: Incoming Mail Server:...

 What is "Legal Compliance Archiving" (LCA)?

Primarily for public companies or those companies working for public companies subject to formal...

 What is the KeepSafe email archiving service?

KeepSafe is an optional service designed to securely capture any email sent or received by an...

 What is zMailCloud’s SPF record, how do I set mine?

In addition to publishing our own SPF record, zMailCloud also reads SPF records set on...