This is a draft document intended to capture the many differences between the two environments, to help customers, and potential customers, understand the prospective advantages of one over the other, and when one may be necessary, versus preferred. This table is intended to be a more detailed version of the overview available at https://www.cloudiance.com/pricing
| Title | zMailCloud | Exclusive | Notes |
| Pricing |
$8/mailbox + $6/archive monthly |
+$2 more monthly |
Exclusive hosting is charged at a minimum of 25 mailboxes monthly |
| Domain names (yourdomain.com) and sub-domains (sub.yourdomain.com) |
unlimited |
unlimited |
Cross-domain talk is the ability for people in one domain to "see" the people in another domain, e.g.: sharing a global address list (GAL) between yourdomain.com and yourotherdomain.com |
| Domain name aliases | unlimited | unlimited | Domains names that point to a primary domain name |
| White-listing by IP address | unsupported | supported | |
| KeepSafe archives | optional | optional | |
| Minimum number of mailboxes | 1 | 25 | |
| Maximum number of mailboxes |
unlimited* |
unlimited |
We will migrate you from zMC to Exc if your needs for customization and resources exceed what we can deliver well in the zMC environment. |
| Service Level Agreement (SLA) | No. Objective is 99.9% uptime | Yes. Money-back. | |
| Protocols | HTTP, SMTP, IMAP, SSL/TLS, ActiveSync, Cal/CardDAV, Outlook Connector | <-- all these + any others available (POP etc) | |
| Directory Services integration | unsupported | supported | For Exc, optional auto-provisioning |
| Custom graphics | unsupported | supported for login & web client | |
| External MFA/2FA integration | internal support only | supported | E.g.: Okta authentication |
| Custom user/admin privileges | only standard domain admin | supported | E.g.: zMailCloud allows mailbox modifies, but not see other mailboxes' email (adminLoginAs). |
| Backups | 7 days included. | 30 days included. Option to define back-days (any amount allowed) | |
| Logs | Typically not going back more than a week | Standard is a week, and we can support however many weeks you'd like of logs | Logs are kept of access, and IP addresses, among others. |
| Open relay | Requires email/password authentication. | Supported. Can be secured by IP address, among other methods. | Typically for printers and scanners. SMTP outbound sending. |
| Scheduled maintenance | As defined by Cloudiance. Typically not more than quarterly, with less than 30 mins downtime. | As defined by you and us, at periods and times mutually convenient. | For upgrades and patches. |
