Knowledgebase

 Advanced anti-spam & anti-virus system ( https://asav.zmailcloud.com )

Your zMailCloud account includes upgraded & powerful anti-spam & anti-virus email...

 Attorney's (lawfirms) email best practices

We're delighted to walk you through these, explain the process and value, send us a note at...

 Avoid Phishing Scams-- Do not click on that offer. Don't do it!

What is Phishing? Phishing is a process where a third-party, posing as a trustworthy entity,...

 Avoid the SPAM label: improve odds of landing in recipients' inbox

The easiest way to keep your emails from being automatically labeled as spam, is to keep your...

 Calendar sharing, and sharing other resources between many people and groups (advanced)

When deciding how to share between many people, and many teams (many-to-many), much consideration...

 Calendaring and event management best practices in collaboration

While known issues cause some mail, calendaring, and contact clients, especially older clients...

 Contact management (managing contacts and address books)

Your contacts are not designed to be a database, the way, for instance, a customer relationship...

 Copy/paste "plain text" to avoid encoding issues

Are you getting strange characters in your emails? Often times, it's because you've incorporated...

 DKIM records

Cloudiance fully supports DKIM DNS records (DomainKeys Identified Mail).   You may choose to...

 DMARC

Cloudiance supports DMARC. DMARC is a layer onto of SPF and DKIM. SPF and DKIM must be setup...

 Email pass-through forwarding: do not use it

Cloudiance subscribes to the Sender Policy Framework (SPF), which is a standard that Cloudiance,...

 Employee turn-over (when team members leave)

When teammates leave to pursue new opportunities, sometimes we want to retain their email,...

 External accounts: check your other mail services from Cloudiance

You can use your zMailCloud Cloudiance mailbox to centralize email for your other mail, on other...

 First SPF, then DKIM, then DMARC. What's the difference between them?

We implemented SPF inbound checking primarily because it addresses email spoofing directly, by...

 Folders: best practices

These best practices for folders (aka directories) are general, apply to all mail clients,...

 Large mailbox? Divide and conquer!

Cloudiance's zMailCloud supports massive mailboxes, leading the industry in how much email you...

 List of email/collaboration clients and recommended protocols (ways to access your data)

Mail & collaboration clients Feature(s) Protocols Recommendation(s) Note(s)...

 Microsoft Outlook for Windows: ZCO partial sync settings for large mailboxes

One of the problems faced by Outlook users generally, and more specifically by users of the...

 Outbound mail server IP addresses and hosts (SMTP) for whitelisting

Ask your recipients to whitelist the following IP addresses to receive email from you:...

 Reducing the public profile of your email address for your own protection

If your email address is easy to find online (on the web), then you may become a victim of...

 Reputation Protection: Anti-phishing (link-lock) and Compromise Detection (auto-lock)

Reputation Protection (aka Rep Pro, RepPro, and RP) A collection of special, Cloudiance-designed...

 SPF records

Sender Policy Framework (SPF) Free-of-additonal charge, the purpose of SPF is to save you money...

 Spam: getting too much

Dealing with Spam (unsolicited email) Too much junk mail making its way into your inboxes?...

 Support best practices

Best practices in information technology support: help us to help you Here are the top ten...

 System's status page

Cloudiance zMailCloud hosting public systems' status page Check this page to see if any of the...

 Webmail client best practices

Webmail client best practices Want better performance? Try a few different web browsers. Due...