Local Failure Notice in zMailCloud Connector for Outlook (ZCO)
Example Error:
Subject: Local Failure Notice
Importance: High
This e-mail was generated for technical support purposes.
Sync Type: Initial Sync
Sync Token (before request): 123893
Sync Token (most current): 123895
Store: Organization - person's name
Computer Name: computer's name
ZCO Version: 8.8.15
Server Version: 8.8.15_GA_3869.
Error IDs:
id (19552) type(message)Subject: Local Failure Notice
Importance: High
This e-mail was generated for technical support purposes.
Sync Type: Initial Sync
Sync Token (before request): 123893
Sync Token (most current): 123895
Store: Organization - person's name
Computer Name: computer's name
ZCO Version: 8.8.15
Server Version: 8.8.15_GA_3869
Error IDs:
id (19552) type(message)
Solution 1: delete and recreate your Outlook profile (Basic troubleshooting technique)
For many people, the most straight-forward way to resolve such errors is to delete, and (re)create the Outlook profile, and resync. See: [Microsoft Outlook on Windows: deleting the profile](https://admin.cloudiance.com/knowledgebase.php?action=displayarticle&catid=6&id=108)
If you're more technically inclined, you may proceed with troubleshooting further yourself, and with our help as may be necessary, understanding that if the efforts described below fail, to resolve the Local Failure Notices, you may, in the end, still be required to recreate your Outlook profile.
Solution 2 : Setting the sync tokens (Advanced troubleshooting technique)
In some cases, sync failures might not be resolved unless the Sync Token number is set back several tokens before the failed sync. For example, if setting the Sync Token to 123743 still fails to sync the item, setting the Sync Token to 123621 might successfully sync the item. To set the Sync Token and attempt to resync an item that failed to sync, click Set Sync Token in the Zimbra Support Toolbar. The Update Sync Token dialog opens.
Note: To access the Zimbra Support Toolbar, go to View>Toolbars>Zimbra Support. You can also access this toolbar by right-clicking the toolbar area and selecting Zimbra Support from the Toolbar menu. The Zimbra Support Toolbar will be added to the Toolbar View.
In the Update Sync Token dialog, enter the Sync Token to set. Click OK . To attempt to re-sync the item, click Send/Receive.
Solution 3 : Deleting the corrupted items (Advanced troubleshooting technique)
If still the issue persists after the setting the Sync Token, the issue is due to the particular message which is corrupted shown in the error description Error IDs: id (19552) type(message) .
To resolve the issue the corrupted message needs to be deleted. Please open a ticket and include the user, and at least the the error ID(s) of the message, if not a copy/paste of the message report like the one shown above. In the above example, the ID of the message is 19552.
