Articles

 Account management: add/delete/change mailboxes and more from the centralized Billing & Support portal

Once you log in to the Billing & Support portal here at https://admin.cloudiance.com, you...

 Advanced anti-spam & anti-virus system ( https://asav.zmailcloud.com )

Your zMailCloud account includes upgraded & powerful anti-spam & anti-virus email...

 Aliases for mailboxes, distribution lists and domain names

Aliases allow you to receive email at other names, without having to create, nor pay for...

 Avoid the SPAM label: improve odds of landing in recipients' inbox

The easiest way to keep your emails from being automatically labeled as spam, is to keep your...

 Calendar sharing using webmail (basic)

A great advantage of Cloudiance zMailCloud is calendar sharing. With this easy-to-use tool, you...

 Calendar sharing with Apple devices (intermediate)

Setting up Calendar sharing using webmail is straight-forward, however, what if you want to...

 Calendar sharing, and sharing other resources between many people and groups (advanced)

When deciding how to share between many people, and many teams (many-to-many), much consideration...

 Calendly support?

Cloudiance zMailCloud and Exclusive Servers support an alternative to Calendly:...

 Daily notes

To create a daily note in your webmail calendar, create a new calendar appointment, select 'All...

 Domain alias management

Domain aliases allow you to assign another domain name to one of your primary domain names at...

 Encryption portal option

Cloudiance Encryption Portal (CEP) User Guide  This document is designed as a modifiable guide...

 External accounts: check your other mail services from Cloudiance

You can use your zMailCloud Cloudiance mailbox to centralize email for your other mail, on other...

 First SPF, then DKIM, then DMARC. What's the difference between them?

We implemented SPF inbound checking primarily because it addresses email spoofing directly, by...

 Gmail calendar integration (basic)

Gmail: calendar > open in new tab > Settings > Settings for my calendars > [select...

 Gmail recipients: labelling your sent email as "not spam"

Sometimes your recipients using Gmail, Google Apps or other Google-sponsored email need help on...

 List of email/collaboration clients and recommended protocols (ways to access your data)

Mail & collaboration clients Feature(s) Protocols Recommendation(s) Note(s)...

 Microsoft Outlook for Windows: Back up Email, Calendars & Contacts

To backup your mail, contacts and calendars you must create a PST file.  Open Outlook and Click...

 Microsoft Outlook for Windows: PST Import Wizard

Using the PST Import Wizard for Outlook Installing the Outlook Connector will install a new...

 Microsoft Outlook for Windows: ZCO partial sync settings for large mailboxes

One of the problems faced by Outlook users generally, and more specifically by users of the...

 Microsoft Outlook for Windows: new profile

You may need to create a new profile in the Microsoft Outlook email, calendar and contact...

 Mini Calendar Drag-n-Drop

Get the most out of the mini-calendar with drag-n-drop features In this post: Quick-view...

 Multi-Factor Authentication (MFA)

2-Factor authentication, also known as two-step verification, 2FA and multi-factor authentication...

 Recover emails/folders from a restored account

IMPORTANT NOTE: These instructions describe the steps to recover email/folders from a restored...

 Reputation Protection: Anti-phishing (Link Lock)

Placeholder. Info to go here on this new service.

 Restoring recently deleted items

Sometimes we accidentally delete our own mail. It happens. It happened to one of our team while...

 SPF records

Sender Policy Framework (SPF) is an email authentication method designed to detect forging sender...

 Spam: getting too much

Dealing with Spam (unsolicited email) Too much junk mail making its way into your inboxes?...

 Webmail Offline Mode

Sometimes due to latency or other issues specific to your location and environment, you may...

 Webmail Personas

When you send new email, reply to, or forward an email message, one identity is always associated...

 Webmail exporting/importing contacts, calendars or mail for local backups

Use your Cloudiance zMailCloud Zimbra webmail client to export and import data to make local...

 Webmail filters: a power-user's dream

Using filters (aka "rules") in webmail Webmail filters enable you to automate your email...

 Webmail keyboard shortcuts

Keyboard Shortcuts Your zMailCloud webmail supports keyboard shortcuts; to see what...

 Webmail mailbox password changes

To change your Cloudiance zMailCloud mailbox password, open a web browser (e.g.: Safari, Firefox...

 Webmail: advanced search and select for power-users

Search! Then click on the Magnifying glass at the right side of the search box to open a page...

 Microsoft Outlook Connector 8.7.1 (32 bit – Compatible with Outlook 2016 for Windows) Download link

This is an older version posted for some people needing to try an older version. Don't use this...

 Microsoft Outlook Connector 8.7.1 (64 bit - Compatible with Outlook 2016)

This is an older version posted for some people needing to try an older version. Don't use this...