Articles

 Account management: add/delete/change mailboxes and more from the centralized Billing & Support portal

Once you log in to the Billing & Support portal here at https://admin.cloudiance.com, you...

 Aliases for mailboxes, distribution lists and domain names

Aliases allow you to receive email at other names, without having to create, nor pay for...

 Are my connections to Cloudiance secure?

Yes! In other words, Cloudiance's zMailCloud webmail and other clients operate using https (SSL...

 Catchall address?

Yes, Cloudiance supports catchall addresses. A catchall address is kind of a universal mailbox...

 Do you allow SPAM?

No. We are very anti-spam. Spam is the name given to bulk unsolicited email, generally sent by...

 Domain alias management

Domain aliases allow you to assign another domain name to one of your primary domain names at...

 First SPF, then DKIM, then DMARC. What's the difference between them?

We implemented SPF inbound checking primarily because it addresses email spoofing directly, by...

 Global Address List (GAL)

GAL stands for Global Address List. It's not what it sounds like to many people, in that it's not...

 Gmail recipients: labelling your sent email as "not spam"

Sometimes your recipients using Gmail, Google Apps or other Google-sponsored email need help on...

 How do I restore a mailbox?

By requesting a restore, you can restore a mailbox up to 30 days in the past, to any time. Note...

 How many mailboxes/users can I have?

You have the ability to add as many users as you need. Want to add one? No problem. Thousands? We...

 Keepsafe. What is email archiving?

By default, email in Cloudiance zMailCloud mailboxes is stored until deleted by customers, with...

 Microsoft Outlook limitations

Outlook on Windows and the Mac not only has maximum mailbox size limits, but based on many years...

 Must I relocate my website to use Cloudiance for email?

No, your website will remain unchanged, and does not need to be moved.   Only email for your...

 Recover/undelete email and mailboxes

We backup your mailbox every day for 30 days, and so can recover/restore/undelete your mailbox in...

 Reputation Protection: Anti-phishing (Link Lock)

Placeholder. Info to go here on this new service.

 Spam: getting too much

Dealing with Spam (unsolicited email) Too much junk mail making its way into your inboxes?...

 System's status page

Cloudiance zMailCloud hosting public systems' status page Check this page to see if any of the...

 What is the cost per mailbox?

The monthly cost per mailbox is $7, including both administrator, and end-user help-desk support....

 What is the maximum mailbox size & how much storage is included per mailbox?

There is no enforced “cap” to your mailboxes— they can be as large as you want, and price per...