Are you getting strange characters in your emails?
Often times, it's because you've incorporated copy/pasting from another application into your email client, such as from a formatted text, to email. Instead, to avoid such issues, best practice is to copy/paste Plain Text, not formatted text.
For instance, you select, copy and paste text from Microsoft Word into Mac Mail. It may look fine, appears to have worked, so you send it, however, you've accidentally included invisible, extra formatting information that the mail client, and/or your recipient's mail client, can't interpret. So you end up with a reply, or a copy if you're CC or BCCing yourself, that has the extra information that your mail client couldn't interpret.
This is probably an encoding error. To avoid this, try one or more of these:
1. (Mac) Ctrl+Shift+P for paste. It will paste in plain text, and might fix your issue, or menu Edit > Paste and Match Style
2. Select all your text in your mail client, and (re)format it
3. Compose within your mail client only
4. Use the "plain text" option in whatever program or application you're using to write your text.
Another example we've seen is customers trying to copy/paste an email list from Excel into a mail client, to send to a list of recipients, and getting errors. The errors do not occur when using the copy plain-text option.
Note, this is a problem many people over many years have had, not only with email, but also when copying/pasting data from one application into another. Google search "copy pasting into Email formatting problem" and you'll see what we mean!
As a final note, trouble-shooting work-flow issues between applications is out-of-scope of Cloudiance services unless explicitly, and additionally contracted under a mutually agreed upon professional services agreement. While we choose to include this knowledgebase article because it is a problem customers encounter, it is not considered an "email problem," in that it generally has a low impact on your service experience, and finally, it's simply not something we can resolve, and for productivity's sake, we prefer to focus efforts on what we can practically control. Thanks for your understanding!
