[updated]
Mail already within mailboxes was unaffected.
The delays started at 6:45AM, and ended at 11:45AM.
Most received mail was cached during this time, or rejected.
All mail should, as of 1:30PM, be delivered.
If a message you're expecting was not yet delivered, please request it again from your sender.
At this time, we believe the issue was caused by three unrelated problems occurring simultaneously. While we haven't yet completed our investigation and any resulting improvements to our system and process, we don't expect this issue to recur.
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We're experiencing some email delays today.
We've identified the issue, and expect to have it resolved shortly after noon, and for service to improve, and resume normally later this afternoon.
-- Cloudiance Support Team
Thursday, October 17, 2024
