Intro
Please note that after this introduction, this announcement assumes you understand what a DNS record is, and how to update it. If this is not the case, please scroll to the bottom of this announcement for White Glove Domain Name Service to assist you. Thanks for your patience, and understanding.
What changed
As of the first week of November, to to send to recipients hosted with them, it seems Microsoft and its hosted networks are now requiring you to update your domain name records (DNS) with Dmarc and DKIM, in addition to the SPF you should already have added. We expect other email service providers will follow suit in the near future, so we recommend updating your DNS records accordingly at your earliest convenience, given you want to reach recipients hosted by Microsoft by email.
Why we need to work together
While you may add a DMARC record independently, we must collaborate on DKIM, which requires us to install a private encryption key dedicated for your sending domain name, and provide an associated public encryption key, for you to add to your public domain name record (DNS). We provide this service free-of-additional-charge, given that you can mange the DKIM public key installation yourself.
What you should do next
For each domain name from which you want to send email, please open a separate ticket in our help desk with the subject as the domain name, followed by DKIM. So for instance if your domain name is mydomain.com, email our support with the subject line: "mydomain.com DKIM."
We typically install DKIM keys on Wednesday or Thursday nights, and over the weekend. We'll respond with our planned scheduling for when we'll respond with your public key, and instructions on how to test it once it's installed.
Please note that we don't have the ability to troubleshoot DKIM installations for you more than what's provided. If you have difficulty installing your DKIM key, and can't get it to validate, then our only option is paid White Glove Domain Name Service, described below.
White Glove Domain Name Service (DNS)
In the event you would like us to manage this process for you almost entirely, we have an paid option for $100/year, covering up to 4 changes to your DNS in any given year. You may cancel at any time, though there are no refunds (the minimum fee is $100).
Should you like for us to generate and install your DKIM and DMARC for you, we will still need you to delegate access to your domain name provider so that we can make the changes for you. Let us know who you use (GoDaddy, Network Solutions, etc), and we can send you a link to their help desk to delegate authority to us for that. If you're not sure who you use for DNS hosting, we can usually determine that for you too.
Please note that you must be able to access your DNS control panel for us, together, to be able to execute the changes required to resolve this issue, so you may once more send to recipients hosted by Microsoft's networks.
Lastly, regarding billing, if you choose White Glove DNS, you'll be billed on your next invoice automatically for the full year.
Knowledgebase Reference
For further background info, please see (note must be logged in to your account for access):
П’ятниця, Листопад 6, 2026
