Service issue affecting some customers, Wednesday (9:00 AM UTC-5)

We've detected a slow-down in services that may affect some customers.

We have a systems admin investigating the root cause, and best remediation.

25th Oct 2021
AT&T network delivery issue (Oct 18-19)

What happened Some mail to mailboxes hosted on AT&T's network may have gotten rejected in the last 12 hours. How to know if you were affected and what to do about it If you receive a rejection notice, please resend your email. If you did not receive a rejection notice from AT&T, your mail was sent successfully, no action is required on ... Read More »

19th Oct 2021
Apple Mac Mail client issues (especially after Big Sur OS updates)

Greetings from your Cloudiance email support team! We have been receiving new tickets, and resolving more issues with Apple Mac Mail than usual, especially for customers who have recently upgraded their operating systems to Apple's Big Sur, and with customers using Mac Mail with large mailboxes (over 20GB). These issues are not unique to ... Read More »

8th Oct 2021
No longer supporting email pass-through forwarding to Cloudiance mailboxes

Cloudiance subscribes to the Sender Policy Framework (SPF), which is a standard that Cloudiance, and more and more other email providers support. The reason we support this standard is that it materially reduces illicit email, including spoofing, spam, and phishing. Cloudiance has supported this standard since 2010 for outbound emails, and ... Read More »

1st Oct 2021
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